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Terms of use

Member terms and conditions

THIS PAGE STATES THE TERMS AND CONDITIONS UNDER WHICH YOU MAY USE THIS SITE. TO LEARN ABOUT OUR WEBSITE PRIVACY PRACTICES, INCLUDING HOW WE USE COOKIES AND OTHER TECHNOLOGY TO ENHANCE YOUR ONLINE EXPERIENCE, READ OUR WEB PRIVACY NOTICE. FOR INFORMATION ON HOW WE PROTECT YOUR HEALTH CARE INFORMATION, READ OUR HIPAA NOTICE OF PRIVACY PRACTICES.

BY USING THIS SITE, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY.

Conditions of use

By using the online application process or by using the dentegra.com online policy account tools, you agree to the following terms and conditions.

Dentegra may revise these terms and conditions from time to time by updating this notice and posting it on the Dentegra sign-in page. You are bound by any such revisions if you continue to use the website after we have posted the changes.

All references to “Dentegra” include Dentegra Insurance Company and its affiliates.

Each time you access protected health information (PHI) on this website, you represent that you are entitled to access this information. You will maintain the confidentiality of PHI and other proprietary information and agree only to use this information only for purposes relating to your dental benefit.

Use of material

The contents of this website are protected by copyright. The collective work of this website may also include work that is the property of others, which work is also protected by copyright or other intellectual property laws. Unauthorized use may violate copyright, trademark and other laws. Dentegra authorizes you to view and download material on the website solely for your own use. You must keep all copyright and other proprietary notices on any copies you make. You may not sell or modify the material or otherwise use it for any public or commercial purpose.

You will not use this website in violation of any laws, including without limitation those pertaining to the fraud and abuse or anti-kickback provisions of the federal Medicare and Medicaid laws. Any advertisement, links with other websites, co-hosts or references to third parties are not endorsements of such third parties’ products or services and are not intended to result in any referrals or compensation to you or Dentegra.

Definition of registration

By submitting an application or registering on the Dentegra website, you will have the ability to apply for coverage, and manage your Dentegra Dental PPO for Individuals and Families Policy. You will be registered once you complete and submit the registration form.

Services

The Dentegra website allows customers to apply for coverage, view, and manage their Dentegra Dental PPO for Individuals and Families Policy(s) and account information. Technical or other difficulties cannot always be foreseen or anticipated. These difficulties may result in loss of data, personalized settings or other service interruptions.

Dentegra reserves the right to change or discontinue, temporarily or permanently, this website application at any time. Dentegra will not be liable to you, members of your household or any third party for any damages associated with any modification or discontinuance of the application.

User responsibilities and guidelines

Dentegra has established user responsibilities and guidelines for your benefit and security. Any users that violate these guidelines may be subject to termination of your Dentegra Dental PPO for Individuals and Families Policy.

Provide accurate information

  • You must provide true, accurate, current and complete information about you as requested on the application and other pages requesting information
  • You must agree to not misrepresent your identity
  • You must agree to keep you registration and email address up to date and accurate if you elect to receive your documents electronically

Take adequate security measures

  • You must agree to keep you registration and email address up to date and accurate if you elect to receive your documents electronically
  • You are responsible for maintaining the confidentiality of your user name and password
  • You are fully responsible for all activities that occur using your user name password or account

Unauthorized access and use

  • You must immediately report any unauthorized use of your password, account or any breach of security.
  • Dentegra is not liable for any loss that you may incur as a result of a third party using your password or account, either with or without your knowledge.

Security of personal information

Dentegra and all affiliates will take reasonable steps to secure your personal information and comply with federal and state laws regarding your personal health information. For more detail please see Dentegra’s HIPAA privacy policy and Dentegra’s website security policy.

Termination of access and use of this website

Dentegra may terminate your access to this website if you violate any of these terms and conditions. Dentegra reserves the right at any time to discontinue access to this website.

Disclaimers

The information, services, products and materials contain in or described on this website are provided by Dentegra “AS IS.” Dentegra makes no, and disclaims all, representations or warranties of any kind, express or implied as to the operation of the website or the information, content, materials, services or products referenced on this website, including, but not limited to:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Implied warranties arising from course of dealing or course of performance
  • Warranties that defects will be corrected or that this website or the server that makes it available will be free of viruses or other harmful components

In addition, although Dentegra believes all information accessible on or via the website to be accurate as of the time of its publication, Dentegra cannot and does not represent, guarantee or warrant that the information is accurate, complete or current and Dentegra is not responsible for any errors or omissions therein, or results obtained from the use thereof.

Limitation of liability

Dentegra will not be liable for any damages of any kind arising from the use of this website, including but not limited to, direct, indirect, special, incidental, exemplary, punitive, and consequential damages, even if Dentegra has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of this website or any information, services, products and materials available on or via this website.

Provider terms and conditions

THIS PAGE STATES THE TERMS AND CONDITIONS UNDER WHICH YOU MAY USE THIS SITE. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING THIS SITE.

BY USING THE SIGN ON ID AND PASSWORD EACH TIME YOU ACCESS AND USE THIS WEBSITE, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND ARE AGREEING TO THEM. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THIS WEBSITE.

THIS IS NOT OUR PRIVACY NOTICE.

READ OUR WEBSITE PRIVACY AND SECURITY POLICY (explains general privacy policy).

Dentegra may revise these terms and conditions at any time by updating this posting. Your continued access of and use of this website is deemed to be acceptance of all revisions to these terms and conditions. You should view the terms and conditions periodically because they are binding on you.

Each time you access PHI/ePHI, you represent that you are entitled to access this information.

You will maintain the confidentiality of PHI/ePHI and agree only to use PHI/ePHI for purposes relating to the administration of the dental benefit program. You will not disclose or share PHI/ePHI with any unauthorized individuals.

You agree to maintain the confidentiality of the password and not to share the password with any unauthorized individuals.

Section 1. Confidentiality of Patient Information

You shall comply in all respects with all applicable laws and regulations relating to the privacy, confidentiality and nondisclosure of patient information. You agree that these terms and conditions shall be amended as necessary to comply with federal regulations issued under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or to comply with any other enacted administrative simplification, security or privacy laws or regulations.

Section 2. Compliance with Participating Dentegra Rules

These terms and conditions do not supersede any contractual agreements you may have with Dentegra or its affiliated plans. You are still required to comply with the terms and conditions of those contracts and with Dentegra’s processing policies and procedures for claims submission.

Section 3. Proprietary Rights

Materials accessible to you through this website may be the subject of intellectual property rights, including but not limited to, patents, copyrights, trademarks and trade secrets. Unless you have received express written permission from the owner of such rights, you may not reproduce, redistribute, retransmit, publish or otherwise transfer, or commercially exploit any such material.

Section 4. Termination of Access and Use of this Website

Dentegra may terminate your access to this website if you violate any of these terms and conditions or upon termination of any agreement that you may have with Dentegra. Dentegra reserves the right at any time to discontinue access to this website.

DISCLAIMERS

THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS CONTAINED IN OR DESCRIBED ON THIS WEBSITE ARE PROVIDED BY DENTEGRA "AS IS." DENTEGRA MAKES NO, AND DISCLAIMS ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, SERVICES OR PRODUCTS REFERENCED ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE
  • WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THIS WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

IN ADDITION, ALTHOUGH DENTEGRA BELIEVES ALL INFORMATION ACCESSIBLE ON OR VIA THE WEBSITE TO BE ACCURATE AS OF THE TIME OF ITS PUBLICATION, DENTEGRA CANNOT AND DOES NOT REPRESENT, GUARANTEE OR WARRANT THAT THE INFORMATION ACCESSIBLE ON OR VIA THE WEBSITE IS ACCURATE, COMPLETE, OR CURRENT, AND DENTEGRA IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN, OR RESULTS OBTAINED FROM THE USE THEREOF.

LIMITATION OF LIABILITY

DENTEGRA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF DENTEGRA HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THIS WEBSITE OR ANY INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE ON OR VIA THIS WEBSITE.

Third-party links

You may, through hypertext or other computer links, gain access to third parties sites on the internet which are not related to or maintained by Dentegra. Dentegra is not affiliated with such third parties and takes no responsibility for the content therein, regardless of whether the link is provided by Dentegra or a third party. No judgment or warranty is made with respect to the accuracy, timeliness, or suitability of the content of any website to which the Website may link, including information on such other website regarding Dentegra. By providing access to other websites, Dentegra is not endorsing the products and services provided by any website's sponsoring organization.

Other websites may include a link to this Website; provided such sites link to the home page (www.dentegra.com) only. Linking to other content within the Website is prohibited without Dentegra’s prior express written consent. This limited license expressly prohibits the framing of Dentegra content in any way or any other activity that may create a misimpression or confusion among users with respect to sponsorship or affiliation.

Website availability

Dentegra will use reasonable commercial efforts to keep this Website available for access on a 24-hour-a-day, seven-day-a-week basis, subject to scheduled downtime for maintenance purposes, unscheduled maintenance and systems outages. There are no assurances, however, that access will be available at all times and uninterrupted. Further, Dentegra does not warrant that the operation of this Website will be error-free, that defects will be corrected, or that this Website or the servers that make it available are free from viruses or other harmful components. You (and not Dentegra) assume the entire cost of all necessary servicing, repair or correction of your property.

Electronic document terms and conditions

Dentegra strives to be a green enterprise. As part of Dentegra’s green initiatives, we offer you the opportunity to have your dental Policy-related documents made available to you electronically. If you choose to have your Policy-related documents made available to you electronically, the Terms & Conditions below apply.

  1. Communication methods: All communications that we provide to you in electronic form will be provided either (1) by accessing the Dentegra website with your user name and password or (2) via email. Documents sent to you through one of these two electronic methods will be considered delivered and received, unless there is an indication that the email address provided is invalid. All written documents delivered to you electronically will be considered “in writing.” You should print or download for your records a copy of all electronic communications, this electronic documents disclosure and any other document that is important to you.
  2. Types of documents that will be electronically communicated: Documents available electronically include, but are not limited to: your billing statements, your plan and Policy documents, and information about your claims, application status, or payment method.
  3. Requesting paper copies: You can obtain a paper copy of any electronic document by printing it yourself or by requesting that we mail you a paper copy. To request a paper copy, contact our Customer Service Center. There is no charge associated with requesting a paper copy of a communication we sent to you electronically.
  4. How to withdraw consent: You may withdraw your consent to transact business electronically by indicating your preference at our website or by contacting our Customer Service Center without any charge. We may treat your provision of an invalid email address or the subsequent malfunction of a previously valid address as a withdrawal of your consent to receive electronic communications. A withdrawal of your consent to transact business electronically will be effective only after we have had a reasonable period of time to process your request.
  5. How to update your records: It is your responsibility to provide us with true, accurate and complete email address, and to maintain and update promptly any changes in this information. You can update your information at our website or by contacting our Customer Service Center.
  6. Hardware and software requirements: In order to access, view, sign and retain electronic documents that we make available to you, you must:

  • Have a device that will connect to the Internet, access to an email account and access to an internet browser
  • Access to Adobe products will not be required to electronically sign forms but may be necessary to view, download or print documents.
  • Be able to view the disclosures on your device
    Have sufficient storage capacity on your computer’s hard drive or other data storage unit

We will update you if there are any changes to the hardware or software requirements that could impact receiving or signing electronic documents.